Privacy Policy

Last Updated: October 26, 2023

At Sylvara Glow, we are committed to protecting your privacy. This Privacy Policy explains how Sylvara Glow collects, uses, discloses, and protects information about you when you visit and use our website, sylvaraglow.com, and engage with our services, including product purchases, reviews, and virtual consultations.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

  • Personal Identifiable Information (PII): This includes your name, email address, shipping address, billing address, phone number, and payment information when you make a purchase or register an account.
  • Demographic Information: Such as your age, gender, and skin type, which you may voluntarily provide to help us personalize product recommendations.
  • Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs.
  • Product Preferences and Purchase History: Details of the products you've viewed, added to your cart, purchased, and your skincare routine.
  • Review and Feedback Data: Content you submit, such as product reviews, comments, testimonials, and feedback.
  • Consultation Data: If you use our virtual skincare consultation services, we may collect information shared during these sessions, including visual data (e.g., skin photos if voluntarily provided) and personal skincare concerns.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • To process and fulfill your orders, including payment processing and shipping.
  • To provide, maintain, and improve our website and services.
  • To personalize your experience, including offering tailored product recommendations based on your skin type and past purchases.
  • To send you marketing communications, promotional offers, and newsletters (with your consent).
  • To facilitate customer support and respond to your inquiries.
  • To administer contests, promotions, and surveys.
  • To monitor and analyze trends, usage, and activities in connection with our services.
  • To detect, prevent, and address technical issues or fraudulent activities.
  • To comply with legal obligations.

3. Sharing Your Information

We may share your information with third parties in certain circumstances, including:

  • Service Providers: We use third-party service providers to perform functions on our behalf, such as payment processing, order fulfillment, data analysis, marketing assistance, customer service, and virtual consultation platforms.
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

We do not sell your personal information to third parties for their direct marketing purposes without your explicit consent.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

5. Your Choices and Rights

You have certain rights regarding your personal information:

  • Access and Correction: You can access and update your account information at any time by logging into your account settings.
  • Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.
  • Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this site may become inaccessible or not function properly.

For more extensive rights such as data portability or erasure, please contact us at support@sylvaraglow.com.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: support@sylvaraglow.com
  • By phone: (512) 728-4591
  • By mail: Sylvara Glow, 2847 Maplewood Drive, Suite 310, Austin, TX 78703, United States